Do you ship to outside the United Kingdom?

Yes. Our shipping rates are based on shipping within the United Kingdom (UK) and most of Europe. But if you are ordering outside of the UK and are unsure if we ship to your country, please email us at jo.billiesandtong@gmail.com and I will process your order and get the products to you.

I have a question about my order. Who do I contact?

Shoot us a line at jo.billiesandtong@gmail.com and I'll get back to you as soon as I can. My name is Jo and I will do everything I can to help. 

I’ve placed my order, when should I expect to receive it?

It's one guy over here packing up your stuff and processing it so please have a little mercy. Orders are normally shipped within 7 to 10 days unless they are being custom made but I try to process orders daily. As soon as your order is processed you will receive a tracking number via email.

International orders can take up to 24 business days for delivery unless you are from Italy in which it can take 8 years. Customs has been known to flag packages and this may delay international deliveries.

If your order doesn't arrive within 1 month PLEASE notify us. The tracking information is held on 3rd party Courier delivery details for 3 months, after this time we nor they can be held responsible for lost/missing orders. 

How do you ship your products?

All products are shipped in safe and secure packaging making sure they arrive safe and sound.

My order arrived damaged, can you help?

It is rare that items arrive with any damage but in the event that your order is damaged in transit please get in touch and I will ship out a replacement at no charge. If it is not possible to replace your order a refund will be given.